FREQUENTLY ASKED QUESTIONS

  • • What’s Botanical Origin all about? Doing the right thing should be easy. That’s why we’ve created a range of plant-based laundry essentials for all Canadian households to enjoy.
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  • • What is Botanical Origin’s mission? We want plant-based to be the clear choice when you’re shopping for household products. The reason is simple: We want to help contribute to the future well-being of our planet. To get there, we’re making products that are more natural and more concentrated. Our packaging is also recyclable and contains 25% post-consumer recycled plastic (PCR).
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  • • Is Botanical Origin considered to be a safe & environmentally friendly brand? Our laundry detergent is 67% and our fabric softener is 71% USDA biobased. Biobased means naturally derived and subject to processing. Our formulas are also hypoallergenic and our packaging is made from 25% post-consumer recycled plastic. This is just the beginning! We’re always working on expanding our environmental efforts.
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  • • Are the products hypoallergenic? Yes, absolutely! Our products are dermatologist tested, hypoallergenic and suitable for sensitive skin, which isn’t always the case with scented formulas.
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  • • What makes up the actual product? The majority of our products are made up of plant-based ingredients, but the non-botanical parts include:​
    - Laundry Detergent: The formula is 67% plant-based. The remainder of our formula comes from fragrances (both natural & synthetic), phosphate acid salt (allowing us to use less surfactants), and polyvinylpyrrolidone / vinylimidazole (this inhibits dye transfer from your clothing to keep things bright).​
    - Fabric Softener: The formula is 71% plant-based. The remainder of our formula comes from fragrances (both natural & synthetic), and antifoam silicone (this prevents foaming during the bottle filling).​
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  • • What is the difference between Botanical Origin and an ordinary detergent? Botanical Origin has been developed with active ingredients of, well, botanical origin. This means our formulas don’t have any dyes, brighteners, parabens, chlorine, phosphates or artificial preservatives​
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  • • What fragrances do you have? We have 2 scents: Fresh Jasmine & Wild Lavender and Orange Blossom & Citrus leaves. Our formulas are hypoallergenic and sensitive, but may still contain other allergenic substances. Be on the lookout for when we release an unscented option if you need plant-based products without fragrance.​
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  • • Does Botanical Origin have parabens? No! We’re paraben-free, as well as, free from dyes, brighteners and artificial preservatives, chlorine and phosphates.​
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  • • Does the laundry detergent work on tough stains? Yes it does! Our laundry detergent works against the toughest stains such as: wine, coffee, spaghetti sauce, gravy, grape juice, and many others!
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  • • How should I use the laundry detergent?
    1. Use the bottle cap to measure the amount of detergent.
    2. Add your clothes to the washing machine.
    3. Choose your wash cycle.
    4. Each bottle contains 40 loads.
    Here’s a chart showing exactly how much you’ll need depending on the size of your laundry load.
    - Medium Loads, Fill the cap above half (22 mL)
    - Large Loads, Fill the cap above half twice (44 mL)
    - HE Full Loads – Fill one cap + ¾ cap (60 mL)
    For best results, follow our recommendations on the bottle. If you use too little detergent, the product won’t work as well. If you use too much detergent, it can leave your clothes with residue, even after rinsing.
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  • • What do I do if I have tough stains in my clothing? For tough stains, pre-treat your clothes by applying a small amount of detergent directly on the stain.​ Rub the detergent into the garment and let it sit on the stain for a few minutes.​ Run your normal wash cycle.​
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  • • How should I use the fabric softener?
    1. Shake well before pouring.
    2. Use the bottle cap to measure the amount of fabric softener.
    - Medium Loads, Fill the cap slightly above half (20 mL)
    - Large Loads, Fill the cap slightly above half twice (40 mL)
    - HE Full Loads, Fill one cap + ¾ cap (60 mL)
    3. Pour into the fabric softener drawer.*
    4. Add your clothes to the washing machine.
    5. Choose your wash cycle.
    6. Enjoy soft and fresh laundry after drying. Preferably nicely folded, too.
    *Don’t have a fabric softener drawer? No problem! Simply add it during the rinse cycle — just be sure to pour it into water pockets, avoiding direct contact with clothes and other products.
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  • • Why do I need to shake the fabric softener before using it? Some of the ingredients may begin to separate from each other. (You can see this for yourself since the bottle’s transparent!) This doesn’t impact efficacy or mean it’s gone bad. But a quick shake will help with the consistency.
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  • • Can you hand wash clothing with the laundry detergent and fabric softener? Yes! Just adjust the dosage based on how much clothing you’re hand washing at once.
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  • • Can Botanical Origin be used in all water temperature settings? Yes! Our formulas are designed for all temps, even cold water!
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  • • Can Botanical Origin be used in HE and regular machines? Yes, our formulas are hybrid and can be used in both machines. Head to our product pages for more details, including images of the bottle labels.
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  • • What is PCR? And how much does Botanical Origin Use?  Post-consumer recycled content, often referred to as PCR, is material that is made from recycled items. Recycled materials are melted into small pellets and molded into new items, offering a much more sustainable option. Botanical Origin uses 25% PCR plastic and we’re hoping that we can increase this in the future.
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  • • Is the packaging recyclable? Yes, but you have to check if your local facilities are able to recycle them, you can find out more information on the bottle and on www.how2recycle.info
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Phone:

+1-800-888-0192

Address:

Consumer Relations

Reckitt Benckiser (Canada) Inc.

1680 Tech Ave Unit 2,

Mississauga, ON L4W 5S9